Tuesday, July 17, 2012

follow up...American Girl

I did write American Girl...here is what I wrote and here is there response not sure I am satisfied with there response! I will ponder what my next move is! 

Original Message Follows:
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Hello! my name is Kim Sharpe and I have a daughter that is 3 years old.
I was under the impression that every little girl could find a doll just
for her. Maddie my daughter was born with light brown hair and ALMOND
blue eyes. the eyes are significant. she was born with Down syndrome and
there is not a doll to represent her and many of her friends. when I
visited a store I was told there was a bald doll. fortunately my Maddie
has not endured leukemia but for kiddos with Down syndrome it is a
probable diagnosis. many of her friends have survived this diagnosis and
I am thankful you have thought of them. however, I would like my little
girl to have a doll that represents her beauty and her uniqueness. she
fully understands the world around her and would love to play with a
doll that shows her how beautiful she is. thank you for your time. I
have posted a post on my blog about this subject and you are welcome to
check out my Maddie to see what a GReAt girl she is. http://chromosomallyenhanced21.blogspot.com/



From: American Girl
To: lionsdenchildcare@yahoo.com
Sent: Tuesday, July 17, 2012 7:48 AM
Subject: Re: Comment about American Girl or Our Site

Dear Ms. Sharpe,

We certainly understand your desire for a My American Girl® doll with
Down syndrome for your daughter, Maddie.  Over the years, we have
received many requests for characters facing various medical conditions
or physical challenges.  We realize that girls want a character to which
they can relate.

All of these requests are important to us, as well as to the people who
are asking to create specific characters.  Although we get our ideas
from our own staff, we sincerely appreciate requests such as yours as
they help us determine if we are meeting the needs of the girls we
serve.  We will continue to do our best to bring you products and
services of the highest quality.  Please watch for new developments in
our catalogues and on our website at americangirl.com.

Again, we thank you for sharing your request.

Sincerely,

American Girl Customer Service
Phone: 1-800-845-0005 or 608-831-5210
Fax: 608-828-4790
Available Monday - Sunday 7 a.m. - 10 p.m. Central Time


--------------------------------------------------------

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15 comments:

  1. Okay, that was a very positive response! Maybe they'll consider doing dolls to order. Like they could use all of the parts that they have available, and make appropriate modifications on request. Asian eyes, pale skin, blonde hair, whatever. Great letter you wrote, Kim!! Thanks for paving the way! I don't feel Sammi's quite ready for an American Girl doll yet (she'd end up with her hair brushed into a rat's nest and never have any clothes on), maybe they'll have one for her when she is!

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  2. I like how they spelled Down syndrome with a capital D and lowercase s. It makes me think they are informed and well researched. Maybe a doll with Ds is already in the works!?!

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  3. You wrote a great letter and maybe they are working on something for the future but I was hoping for "more" back from them! I guess we'll have to wait and see what they come up with!!!

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  4. I'm glad you wrote them. Now, remember the lesson of the squeaky wheel.

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  5. You know would it really have to be a Ds doll? Why not just a blonde haired doll with blue almond shaped eyes? I don't think this would be terribly difficult for them or cost that much to make that change. Squeaky wheel is right.

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  6. It is a great start. Yes, I agree the letter is very positive. But, there are no specifics either...I am curious to see what your next move might be!

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  7. Hmmm, I'm not sure how I feel about the response either...It almost felt like they kind of blew you off in a "positive" way. I mean come on, how hard is it for them to make a doll like that??
    On another note, YOU wrote a great letter to them! You did a perfect job of it...I just hope they listen, how cool would a doll like that be? Russell hates dolls but I would buy myself one just to have :)

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  8. Hey Kim great letter to them ! However I think their response was ......A.well crafted Blow off, I used to work in a govt department and this is just the type of response I saw all the time to people's concerns ...sorry just my opinion for what it's woRth r , hope I am terribly wrong!

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  9. Their response really didn't say much at all but at least they responded and were respectful. Who knows? Maybe your letter will lead to a pretty almond-eyed little doll. You may have to give them some time to ponder the idea.

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  10. I too would like to have a doll made with the features that accompany Down syndrome. Many of my fellow homeschoolees have Down syndrome, and they have yet to be thrilled by a look-a-like doll on Christmas morning. I'm taking a train to Chicago on Friday, and I plan to talk to a manager at American Girl about this. Even thinking from their point of view, this is a great idea. Every girl wants a look-a-like, and if they advertised enough, everyone would see they had one. I'm not sure what their thought on the matter is, but I hope to convert them to ours: Every girl should have a Look-a-Like doll.

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